Institute for Money, Technology & Financial Inclusion

The main objective of this study is to review MFI experiences with mobile financial services to date, to understand the main challenges and opportunities faced during its implementation, and to provide guidelines for consideration. By sharing these experiences – which often were achieved through painful trial and error – the aim is to provide practical information and research‐based guidelines on how MFIs can leverage existing best practices as we know them in this early stage, and increase their chances of successfully implementing mobile financial services.