University of California Institute of Transportation Studies

The COVID-19 pandemic forced transit agencies to quickly adapt to new challenges, with service reductions as part of the response to reduced ridership, rising fiscal pressures, and staffing shortages. However, approaches to service adjustment varied significantly across agencies. While pandemic research often focuses on ridership impacts, less attention has been given to how transit service changes affected accessibility and equity. This study examines the impacts of pandemic service adjustments made by three major San Francisco Bay Area transit agencies on accessibility and equity, which is important to address given the absence of formal requirements for equity evaluation of temporary service changes. Using publicly available transit schedule and census data, metrics for transit service levels, job accessibility, and accessibility inequality were developed and used to trace changes from 2020 to 2023. The findings reveal distinct approaches to service reduction and restoration, with agencies prioritizing service differently based on travel needs and racial/ethnic minority populations. While equity briefly improved for some agencies during thepandemic, these changes were temporary, with all agencies returning to their pre-pandemic states of inequity. These insights can guide transit agencies in developing equitable service adjustment strategies and highlight the need for decision-making tools to help transit operators balance competing needs and respond flexibly to disruptions.