Effectiveness and Challenges of using Mobile Money Service in the Implementation of the Social Assistance Grants for Empowerment Programme in Uganda (Final Report)
Abstract
Since the launch of MTN mobile money in Uganda in March 2009, the development has experienced steep trend growth with four others offering similar services. However, despite the presence of other service providers, MTN mobile money remains the market leader with wider network coverage, larger remittances and bigger clientele. Services offered through MTN mobile money have continued to be utilized and opted for by different social groups rich, middle and poor; young and older persons; state and non-state actors; and for effective and efficient implementation of the Social Assistance Grant for Empowerment programme (SAGE), one of Uganda’s governments key social protection initiative. The SAGE out-sourced services to MTN mobile money for remitting money to multiple beneficiaries of SAGE. This study aimed at analyzing the effectiveness of MTN mobile money services in the implementation of the SAGE programme in Kiboga district in Uganda.