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Filene Center of Emerging Technology
Recent Works (10)
Reimagining the ATM: From Cash-out to Curbside Banking, Report #532
With so many options for ATM service delivery, how can credit union leaders make wise decisions to meet their members’ needs? Set against the backdrop of rapidly changing consumer behavior and expectations during COVID-19, this report explores the past, present, and future of the unpretentious automatic teller machine—and how its evolution impacts credit union strategy today.
Fairness and Accountability for Algorithms in Financial Services: Addressing Bias and Discrimination to Prevent Digital Redlining, Report #493
How can credit unions differentiate on trust? This report reviews a key area where trust is increasingly at a premium: the use of consumers’ data in algorithmic credit scoring. With this change comes new questions and concerns, especially about the potential for bias and discrimination in algorithmic underwriting.
Managing Misinformation in the Midst of a Pandemic (Filene Blog Post)
In April 2020, the COVID-19 virus was being transmitted around the world, and with it, waves of misinformation and sometimes intentional disinformation were also spreading. Dr. Joan Donovan, Research Director of the Shorenstein Center on Media, Politics, and Public Policy at Harvard University’s Kennedy School of Government and renowned scholar of technology, media, and society, sat down with Dr. Bill Maurer, Filene Fellow for Emerging Technology, and Filene’s Holly Fearing and Taylor Nelms, to discuss what credit unions can do to combat the spread of disinformation and misinformation, and sustain the level of trust they’ve built with their communities and their members.
Listen to Filene Fill-In podcast, Episode #66, Managing Misinformation: https://www.filene.org/podcast/ep-66-managing-misinformation