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Open Access Publications from the University of California

Scholarly Works (4 results)

  • Multimedia
  • Peer Reviewed
Presentations (2021)

This presentation shares the work at the UC Davis Library, Research and Learning Directorate to revamp our process for collecting research consultation metrics - to give us better insight into who our users are, and how they engage with our consultation services.

We will share how we renovated our research consult metrics gathering process, including 1) identifying shortcomings of our previous processes, 2) gaining institutional buy-in to revamp the process, 3) forming a representative team and inclusive feedback process, 4) determining which metrics to gather, 5) working with IT to assemble a technological stack for data input, tiered data access and visualization, and 6) workforce training and rollout.

We will also share the results of our informal survey of how research consult metrics are collected and used across the UC Libraries - including whether UC Libraries: 1) use a centrally organized or standardized process for collecting research consult metrics 2) What software (if any) is used to collect research consult metrics 3) what survey/form instruments are used and what metrics are collected, and 4) whether UC Librarians consider their metrics to be useful for improving how they deliver services.

Finally, we will discuss our ongoing work to establish an evidence-based practice of reviewing and acting on these data regularly. We will also touch on the tensions between use of this data for service improvement vs assessment of librarian performance.

  • 1 supplemental PDF
  • 1 supplemental video
Creative Commons 'BY' version 4.0 license
  • Article
  • Peer Reviewed
UCSF Open Access Publishing Fund (2019)
    • Article
    • Peer Reviewed
    UC San Francisco Previously Published Works (2019)

    Background

    Patient portals are becoming ubiquitous. Previous research has documented substantial barriers, especially among vulnerable patient subgroups such as those with lower socioeconomic status or limited health literacy (LHL). We tested the effectiveness of delivering online, video-based portal training to patients in a safety net setting.

    Methods

    We created an online video curriculum about accessing the San Francisco Health Network portal, and then randomized 93 English-speaking patients with 1+ chronic diseases to receive 1) an in-person tutorial with a research assistant, or 2) a link to view the videos on their own. We also examined a third, nonrandomized usual care comparison group. The primary outcome was portal log-in (yes/no) 3 to 6 months post-training, assessed via the electronic health record. Secondary outcomes were self-reported attitudes and skills collected via baseline and follow-up surveys.

    Results

    Mean age was 54 years, 51% had LHL, 60% were nonwhite, 52% were female, 45% reported fair/poor health, and 76% reported daily Internet use. At followup, 21% logged into the portal, with no differences by arm (P = .41), but this was higher than the overall clinic rate of 9% (P < .01) during the same time period. We found significant prepost improvements in self-rated portal skills (P = .03) and eHealth literacy (P < .01). Those with LHL were less likely to log in post-training (P < .01).

    Conclusions

    Both modalities of online training were comparable, and neither mode enabled a majority of vulnerable patients to use portals, especially those with LHL. This suggests that portal training will need to be more intensive or portals need improved usability to meaningfully increase use among diverse patients.
      • Article
      Reports (2019)

      On October 16-17, 2018, University of California (UC) libraries hosted a working forum in Berkeley, California entitled “Choosing Pathways to Open Access” (“CP2OA”) (see https://cp2oa18.com/). Sponsored by the University of California’s Council of University Librarians (“CoUL”), the forum was designed to enable North American library or consortium leaders and key academic stakeholders to engage in action-focused deliberations about redirecting subscription and other funds toward sustainable open access (“OA”) publishing.

      This report was prepared by members of the forum’s Planning Committee1 as a way to update CoUL on forum outcomes, and to synthesize these outcomes into recommendations for further collective (UC multi-institutional) action to advance OA. The recommendations reflect the opinions of the report drafters; they are not an official statement by CoUL, nor should publication of this report signify CoUL’s endorsement of our recommendations. We (the Planning Committee) instead hope that CoUL will consider the recommendations in due course, particularly as some of them reflect efforts already underway within various UC libraries.

        Creative Commons 'BY' version 4.0 license
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